Using this screen the admin user can view the ticket raised by employees and they can communicate with the employees.
To view ticket list, Go to Employees menu >> More tab >> expand Utilities section >> under Help Desk Management >> click on View Tickets.
Ø Select the status of the ticket under Status drop-down
Ø Search for tickets in Ticket No/ Employee Name field.
Ø Click on ticket number to view the details of the ticket
Post clicking on ticket number, as shown in below screen tickets can be viewed, here click on Reply to put your comments.
Enter your remarks in Comment field and click on Reply button to communicate with the employee.